Research and Campaigns

As a service, we hold a huge amount of insight and data about the problems our clients and

their wider communities face.

We can use this insight and data to do several things:

•  to help us research issues further
•  to influence decision-makers to change policies and practices
•  to campaign to get decision-makers to change policies and practices

In this way, social policy work plays an important ‘preventative’ role enabling Citizens Advice

Hartlepool to use the experience of some to reduce a potential future impact on many

others.